Major Incident Manager at Experian

**Who this is for** This senior-level Major Incident Manager role at Experian is for experienced professionals with 3+ years in incident management, ideally with a background in software and technology managed services. Candidates should be ITIL v3 or v4 qualified, possess strong stakeholder management skills, and be proficient with ITSM tools like ServiceNow. **Key highlights** This full-time hybrid role in Sofia offers a strong focus on professional growth through learning and development programs and access to educational resources. Experian provides a comprehensive benefits package including health insurance, food vouchers, a flexible allowance, and a generous 25 days of paid vacation plus additional days off. The role requires participation in an on-call rota to provide 24/7 service. **You might be a good fit if you...** - Have 3+ years of proven incident management experience. - Are ITIL v3 or v4 qualified. - Are experienced with ServiceNow and Major Incident Workbenches. - Are comfortable working UK service hours and participating in an on-call rotation.