Manager - Product Support at Zenoti

This role is designed for a seasoned Support Leader with at least 10 years of experience managing technical support teams for complex, enterprise-level SaaS platforms. The ideal candidate has a strong technical foundation—including proficiency in SQL—and the ability to lead multi-national teams in a 24/7 environment. This is not a "call center" management role; it requires someone who can dive into product architecture, troubleshoot complex web-based applications, and influence cross-functional stakeholders. A standout aspect of this position is the opportunity to work within a "Unicorn" company that is a dominant player in the beauty and wellness tech space. You will lead a global team through high-growth phases, focusing on process automation and data-driven decision-making. While the role is on-site in Hyderabad, it offers the prestige of working for a Great Place to Work-certified organization with a focus on career development and high-impact leadership. **You might be a good fit if you...** * Have 10+ years of experience in technical support management for mission-critical web applications. * Possess strong data skills, specifically the ability to write SQL queries to analyze support trends. * Are comfortable managing a 24x7/365 operation and leading teams across multiple time zones. * Enjoy "hands-on" leadership, including testing solutions and performing deep-dive information gathering before escalating to engineering.