You are a SaaS onboarding veteran with at least ten years of experience and three years of leadership, ready to guide a team through complex client implementati
Work type: onsite
Location: Seattle, Washington, United States
Salary: $125,000 – $140,000/yr
Type: Full-time
You are a SaaS onboarding veteran with at least ten years of experience and three years of leadership, ready to guide a team through complex client implementations. Your background should include managing global teams and utilizing data-driven insights to streamline operational workflows. **What makes it worth a look...** Zenoti is hiring for this senior-level position based on-site in Seattle, Washington, offering a salary of $125,000 to $140,000 per year. You will lead a high-growth team at a unicorn-status company while integrating AI tools into the delivery process. **You might be a good fit if you...** * Have 10+ years of SaaS onboarding experience. * Lead teams using tools like Salesforce, Smartsheet, Jira, or Rocketlane. * Possess deep experience integrating AI-driven insights into operational strategy. * Can manage cross-functional stakeholders and global teams across different time zones.
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About the Role
As a Practice Manager in our Onboarding team, you’ll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients. You will own the success of new customer implementations, drive internal team development, and operate as a key leader driving delivery. You will also be the face of Zenoti for our clients, showcasing how our platform delivers value beyond implementation.
This role is perfect for someone who thrives on solving complex problems, building strategic relationships, leveraging AI-driven insights, and elevating both people and processes in a fast-paced SaaS environment.
What You’ll Be Doing
1. Team Leadership & Talent Development
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.