Manager, AI Services Consulting at Zendesk

This role is for an experienced leader with at least seven years in enterprise SaaS professional services and a minimum of two years managing teams. You need deep technical fluency in AI-driven customer service workflows and a background in scaling delivery operations for complex product implementations. **What makes it worth a look...** This is a chance to build a brand new AI delivery department from the ground up rather than just maintaining an existing one. You will have a direct hand in shaping the methodology for how a major player in the customer experience space deploys generative AI to its global client base. **You might be a good fit if you...** * Have led teams of 6 to 10 consultants in a high-growth SaaS environment. * Can translate complex generative AI features into practical business outcomes for executives. * Are comfortable using health analytics to forecast churn and drive expansion strategy. * Live in Karnataka or Maharashtra and can commit to a hybrid on-site schedule in Pune.