Manager, AI Success Strategist, Customer Success at Zendesk

You're a seasoned leader with at least 7 years in enterprise SaaS customer-facing roles, including 2+ years in AI and 2+ years managing teams of 6-10 direct reports. A Bachelor's degree in a relevant field is required, with advanced degrees or AI/project management certifications being a plus. This full-time, hybrid role at Zendesk offers a strong earning potential with an On Target Earnings range of $160,000-$240,000 annually (70% base, 30% commission) in Austin, Texas. You'll lead a team focused on customer AI roadmaps and deliver measurable AI outcomes. You might be a good fit if you... * Have deep familiarity with generative AI, integrations, and authentication. * Have built and operated account-level predictive health scores and adoption forecasts. * Can translate customer signals into product feedback and run pilots/betas. * Are comfortable briefing customer executives up to VP/CxO level.