Manager, AI Success Strategist, Customer Success at Zendesk

You're an enterprise SaaS leader with over seven years in technical account management or consulting, including at least two years managing teams and a background in AI product adoption. You hold a degree in business or engineering and understand how to translate generative AI features into measurable business outcomes for large clients. **What makes it worth a look...** Zendesk is hiring for this hybrid role in Lisbon, Portugal, offering a chance to build and scale a specialized team of ten strategists from the ground up. You will have direct influence over the AI product roadmap while owning high-level executive relationships at a major global player in the customer experience space. **You might be a good fit if you...** * Have managed a team of at least 6 to 10 direct reports in a customer-facing capacity. * Possess deep technical fluency in generative AI, integrations, and authentication protocols. * Can build predictive health models to forecast churn and expansion using data analytics. * Are comfortable briefing VP and C-level executives on strategy and risk mitigation.