Manager, CS AI Content at Flex

This role is ideal for a senior content strategist or operations specialist who sits at the intersection of customer support and emerging technology. You should have a background in FinTech, Trust & Safety, or QA, with specific experience building machine-readable content for conversational AI. This isn't just about writing copy; it’s about designing systems, logic flows, and API-driven automation to ensure AI agents act safely and accurately in a highly regulated financial environment. The position offers a competitive salary of $122k–$135k (for NYC) plus equity and a 401(k) match. While listed as on-site in New York, the company boasts a global footprint and high-growth energy. You will have significant ownership over the AI content layer during a "stealth-to-scale" phase, providing high visibility as you directly impact CSAT and containment metrics. **You might be a good fit if you...** * Have hands-on experience designing multi-turn dialogue flows or decision trees for chatbots. * Feel comfortable working with technical systems like APIs and version-controlled documentation. * Can simplify complex SOPs and legal requirements into clear, structured logic for AI models. * Thrive in high-growth startup environments where you must build processes from scratch.