Manager, CS AI Content at Flex

This role is ideal for a senior-level professional with a background in Content Operations, Customer Success, or Trust & Safety who has transition into the AI space. You should be comfortable not just writing, but designing the "logic" behind conversations—meaning you understand how to structure content for LLMs and how to integrate API calls to automate customer workflows. The position offers a salary of $122,000 - $135,000 for San Francisco-based candidates, along with equity and unlimited PTO. As part of a growth-stage Fintech company, you’ll have a high-impact seat at the table, directly influencing the efficiency of the AI support system and overall CSAT scores. Note that this is an on-site role in San Francisco. **You might be a good fit if you...** * Have experience building multi-turn dialogue flows or decision trees for chatbots. * Understand how to bridge the gap between technical SOPs and machine-readable AI content. * Are comfortable working in a fast-paced Fintech environment where security and accuracy are paramount. * Enjoy collaborating directly with Product and Engineering teams to launch new automation tools.