Manager, CSM (SMB) at ParentSquare

This role is for an experienced leader with at least two years of management experience and three years in SaaS customer success. You need a background in scaling SMB accounts using digital-first "one-to-many" strategies rather than just high-touch manual management. **What makes it worth a look...** The compensation is competitive for a fully remote leadership role, and they offer 100% employer-paid health insurance for both you and your dependents. You also get 16 paid holidays, stock options, and a 401k match that starts on your first day. **You might be a good fit if you...** * Have managed a team of at least four CSMs in a fast-paced software environment. * Know how to build automated workflows and webinars to support thousands of small accounts. * Use product usage data and health scores to predict churn and find expansion revenue. * Feel comfortable architecting customer journeys and A/B testing different engagement plays.