Manager, Customer Success at Zillow

This role is designed for an experienced people-leader with at least 2 years of management experience and a strong background in B2B Customer Success or SaaS sales. The ideal candidate is a "coach-player" who thrives in high-growth, multi-product environments and enjoys building operational rigor through call reviews (Gong), data-driven account health monitoring, and structured playbooks. While the role is fully remote, it requires a specific lifestyle fit: you must work on **Pacific or Mountain Time** and be willing to travel about 20% for on-sites and client visits. Compensation is highly competitive, ranging up to $123k base plus equity, offering a stable yet high-upside opportunity within a well-known real estate tech leader recognized as a top national employer. **You might be a good fit if you...** * Have 5+ years of experience in recurring-revenue businesses (SaaS/Subscription). * Are comfortable coaching a team to manage SMB and Mid-Market accounts across multiple software tools. * Enjoy using tools like Gong to provide behavioral feedback and improve team performance. * Can navigate ambiguity and act as a "change leader" while processes are being built and refined.