Manager, Customer Success EMEA at 1password

This role is designed for an experienced Customer Success leader with a strong background in the SaaS or cybersecurity sectors. Ideal candidates will have at least 6 years of experience managing customer accounts and 3+ years in a formal leadership capacity. You should be comfortable operating in a fast-paced environment where you act as both a strategic advisor to your team and a key player in driving regional growth across EMEA. The position offers the flexibility of being fully remote within the UK while working for a high-growth company that recently surpassed $400M in ARR. Standout perks include an RSU (stock) program for most employees, a retirement matching program, and generous parental leave top-ups. As a manager, you will have a direct hand in scaling the EMEA team, refining operational processes, and influencing the retention strategy for a globally recognized brand. **You might be a good fit if you...** * Have a proven track record of managing SaaS retention, churn, and ARR growth. * Are proficient with industry-standard tools like Salesforce and Gainsight. * Enjoy coaching individual contributors and helping them navigate career development. * Thrive in a remote-first culture that emphasizes high performance and transparency.