You are a seasoned leader with over five years of experience in the field, including at least two years managing teams. You thrive in fast-paced startup environ
Work type: hybrid
Location: New York City, NY
Salary: $150,000 – $190,000/yr
Type: Full-time
You are a seasoned leader with over five years of experience in the field, including at least two years managing teams. You thrive in fast-paced startup environments and possess the analytical expertise to manage midmarket retention strategies through data-driven insights. **What makes it worth a look...** PermitFlow is hiring for this hybrid role in New York City, requiring an in-office presence three days a week. The position offers a base salary between $150,000 and $190,000 per year, plus equity and full medical, dental, and vision coverage. **You might be a good fit if you...** * Have direct experience managing a team of six or more individual contributors. * Regularly use BI dashboards and health metrics to track customer performance. * Can demonstrate a history of driving revenue retention in a B2B environment. * Produce professional documentation and executive-level presentations as part of your daily workflow.
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our [Series B,](https://www.permitflow.com/blog/permitflow-series-b) from top-tier investors including Accel, [Kleiner Perkins](https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/), Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
Role Overview
PermitFlow is seeking an experienced Manager, Customer Success to lead, grow, and scale our midmarket Customer Success team. Reporting directly to the VP, Customer Success, you’ll own team performance, operational excellence, and the execution of success strategies that drive retention and advocacy.
This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).What You’ll Do