Manager, Customer Success (Fixed-term contract) at Greenhouse

**Who this is for** This 9-month fixed-term contract role is for an inclusive and data-minded leader with a strong background in B2B SaaS Customer Success. You

Work type: remote

Location: Anywhere in Ireland

Type: Full-time

Summary

**Who this is for** This 9-month fixed-term contract role is for an inclusive and data-minded leader with a strong background in B2B SaaS Customer Success. You should be passionate about developing teams, driving customer value, and collaborating cross-functionally to achieve retention and adoption goals. **Key highlights** As a Manager of Customer Success, you will lead a team of CSMs focused on driving customer retention and product adoption. This role involves people leadership, customer strategy, and operational rigor to ensure customers achieve measurable value and key business outcomes. **You might be a good fit if you...** - Are an inclusive leader who intentionally builds high-performing, diverse teams. - Thrive as a coach, developing others through feedback and support. - Are a data-minded operator comfortable setting targets and using insights to improve outcomes. - Excel in cross-functional collaboration, working with various departments to solve customer challenges.

Job Description

Our [mission](https://www.greenhouse.com/mission) at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Manager, Customer Successto lead a team of Customer Success Managers responsible for driving retention and product adoption across our customer base. This is a9-month fixed-term contract (June 2026 – March 2027).

In this role, you’ll combine people leadership, customer strategy, and operational rigour to help your team deliver measurable value to customers while achieving key outcomes such as gross retention and product adoption.

You’ll partner closely with Account Management, Professional Services, Support, Product, and Revenue Operations to ensure customers see Greenhouse as a strategic partner in achieving their hiring goals.

#### Who will love this job

• An inclusive leader -you intentionally build high-performing, diverse teams and foster an environment where people from all backgrounds can succeed.

• A coach -you enjoy developing others through regular feedback, clear expectations, and hands-on support.

• A data-minded operator -you’re comfortable setting targets, interpreting performance data, and using insights to improve team outcomes.

• A cross-functional collaborator -you thrive working with Sales, ProServ, Support, and Product to solve complex customer challenges.

• A strategic problem solver -you can zoom out to define vision and priorities, then translate them into clear plans your team can execute against.

• Lead, mentor, and develop a team of Customer Success Managers through regular 1:1s, coaching, and career development support

• Set clear expectations around performance, behaviors, and outcomes while facilitating regular reviews of renewals and pipelines

• Define and track team KPIs such as GRR, customer success plans, value-realization, and customer engagement

• Oversee the team’s book of business to ensure renewals are proactively managed and at-risk accounts have mitigation strategies

• Partner with Account Management, Professional Services, Support, and Product to deliver a cohesive customer experience and provide feedback loops on customer trends

• Collaborate with Enablement and Operations to improve CS playbooks, tooling, workflows, and reporting

• Iterate on Customer Success processes including segmentation, coverage models, and engagement cadences

• Ensure systems like CRM and CS platforms are used consistently to support forecasting and visibility

• Contribute to planning cycles including capacity planning, territory assignments, and headcount forecasting

• Additional projects and responsibilities as business needs require

• Experience leading Customer Success teams in a B2B SaaS environment

• Strong commercial and product acumen with the ability to connect customer outcomes to product capabilities

• Proficiency using data and dashboards to manage performance and drive action

• Excellent communication and stakeholder management skills with the ability to influence senior leaders

• Strong organization and program management skills in fast-moving environments

• A passion for structured hiring, inclusive practices, and building equitable teams

• Experience with CS platforms (Gainsight, ChurnZero, etc.), a plus

• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Greenhouse provides a variety of benefits to employees, including medical, dental, life and disability insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

#LI-MS2

## Who we are

At Greenhouse, we live by our mission through [using our own product](https://www.greenhouse.com/interviewing-at-greenhouse) to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an [award-winning culture](https://www.greenhouse.com/awards) that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

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