Manager, Customer Support at MealSuite

You're a manager with 4-6 years of experience in customer-facing roles, including 2-4 years in people management and at least 2 years handling escalations, ideally within a SaaS environment. You have a knack for coaching and analyzing data to improve processes. **What makes it worth a look...** MealSuite, a healthcare and senior living foodservice technology provider in Cambridge, Ontario (hybrid), is offering a salary range of $90,000–$103,000 CAD annually. They provide unlimited paid time off, RRSP/401(k) matching, and comprehensive health benefits. **You might be a good fit if you...** * Have 4-6 years direct experience in support, customer success, or technical support, preferably in SaaS. * Possess 2-4 years of people management or team lead experience. * Have experience using CRM/Support tools like Jira, Confluence, or Zendesk. * Are comfortable occasionally traveling to the USA and potentially Vietnam.