Manager, Customer Support at MealSuite

You are a support leader with 4 to 6 years of experience in a SaaS environment and at least 2 years in people management. You have a track record of handling escalations and mentoring team members to improve operational workflows. **What makes it worth a look...** MealSuite offers a salary of $78,700 to $89,200 USD for this hybrid role in Dallas or Cambridge. They provide unique perks including unlimited paid time off, a 3% 401(k) match, and participation in their company equity program. **You might be a good fit if you...** * Have 2+ years of experience managing complex support escalation workflows. * Are proficient in CRM or project management tools like Zendesk, Jira, or Confluence. * Possess an analytical mindset for tracking SLAs and KPI performance. * Maintain a valid passport and are willing to travel occasionally.