Manager, Customer Support at Vetcove

This role is for someone with at least three years of customer experience and specific management background, ideally within a tech startup. You should be comfortable navigating multichannel support via Intercom and feel ready to scale a growing team of associates. **What makes it worth a look...** The package goes beyond the base salary by including equity and performance bonuses, which is rare for many support leadership roles. You get the flexibility of a fully remote environment while working for a Y Combinator-backed company with a massive footprint in the veterinary industry. **You might be a good fit if you...** * Have managed a support team for at least a year and enjoy mentoring others. * Are proficient with Intercom or similar ticketing systems and multi-channel workflows. * Enjoy collaborating directly with engineering and product teams to turn user feedback into feature requests. * Are looking for a high-growth environment where you can build processes from the ground up rather than just following a manual.