Manager, Machine Learning, Community Support Products at Airbnb

This role is designed for a seasoned engineering leader with a heavy academic background (PhD or Master’s) and at least 9 years of industry experience in AI. You should have a proven track record of managing ML teams and a deep specialization in Large Language Models (LLMs) to transform customer support ecosystems. As a high-level leadership position based in China, this role offers the flexibility of being "Remote Eligible" within the country. You will be at the forefront of the company's AI transformation, managing the intersection of community support and cutting-edge machine learning to improve the experience for millions of global users. **You might be a good fit if you...** * Have 2+ years of direct experience managing ML teams and 2+ years specifically working with LLMs. * Excel at navigating ambiguity and driving alignment across international, cross-functional stakeholders. * Are passionate about mentorship and maintaining high technical standards through rigorous design and architecture reviews. * Want to build large-scale, user-facing AI products that have a direct impact on global operations.