This role is ideal for a seasoned Customer Success leader with a strong technical background, particularly within the healthcare SaaS space. You should have at
Work type: remote
Location: Remote
Salary: $90,000 – $110,000/yr
Type: Full-time
This role is ideal for a seasoned Customer Success leader with a strong technical background, particularly within the healthcare SaaS space. You should have at least 2 years of experience managing people and 4+ years in account management. The position requires a "player-coach" mentality—you’ll lead a blended team of advisors and technical leads while personally managing a small portfolio of accounts to stay grounded in the product's clinical workflows. The compensation is competitive at $90k–$110k for a fully remote, US-based position. One of the biggest perks is the Day 1 benefits coverage and an immediately vested 401k match. With 19 total holidays and a high growth rate (88% over three years), this is a stable yet fast-paced environment suited for someone who enjoys process improvement and cross-functional collaboration with Engineering and Product teams. **You might be a good fit if you:** * Have experience with clinical workflows, physician scheduling, or healthcare communication tools. * Are comfortable navigating technical tools like Jira, Confluence, and Salesforce to track customer health. * Enjoy mentoring staff and leading incident response/on-call rotations for high-stakes software. * Can travel up to 25% for client meetings and strategic business reviews.
#### What is PerfectServe?
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
TheManager of Customer Success (Segment Leader) is accountable for leading a team driving customer adoption, value realization, retention, and operational excellence across a defined customer segment. This role leads a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs), providing day-to-day coaching, technical guidance, and strategic direction to ensure team performance and customer outcomes.
Acting as the product-aligned Customer Success Subject Matter Expert (SME), the Segment Leader represents Customer Success in product-related forums, influences roadmap prioritization, and ensures customer needs are fully reflected across the organization. This role maintains a small portfolio of customer accounts to stay connected to real-world workflows, strengthen customer empathy, and model effective engagement practices.
The Manager blends people leadership, direct customer engagement, product expertise, and operational execution. This leader ensures crisp internal and customer communications, maintains accountability for incident response workflows, and drives continuous improvements that scale customer success across their segment.
## What You’ll Do
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
We offer a salary range of $90,000-110,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
#### Benefits: