Manager of Customer Success at Steer

You are a seasoned leader with at least two years of management experience in the customer success space. You have a track record of balancing high-touch enterprise account management with automated, scalable digital engagement strategies while using data to drive operational improvements. **What makes it worth a look...** Steer is a fully remote company offering 100% employer-paid medical insurance, an equity package, and a minimum of 15 days of flexible time off. This role allows you to build out the team's internal knowledge base and playbooks from the ground up to support a growing portfolio of over 1,000 accounts. **You might be a good fit if you...** * Have led a team of CSMs or served as a senior individual contributor ready to transition into management. * Possess deep proficiency in analyzing CRM or BI tool data to identify churn risks and team performance trends. * Have successfully implemented new workflows, processes, or software tools in a previous role. * Understand both enterprise relationship management and tech-touch automation strategies.