Manager of Customer Support at Revalize

**Who this is for** This role suits a seasoned support leader with at least three years of management experience, ideally five, particularly within software support teams. You should be fluent in both German and English and comfortable managing remote global teams. **What makes it worth a look** This is an opportunity to directly shape customer support delivery and strategy at a growing software company, allowing for significant impact on customer satisfaction and team development. The hybrid work model in Karlsruhe offers flexibility. **You might be a good fit if you...** * have experience leading teams delivering support to customers and partners. * are proficient in German and English, both spoken and written. * can monitor KPIs and coach team members to high performance. * have a working understanding of Knowledge-Centered Support and self-service strategies.