Manager, Scaled Customer Success at Notion

The ideal candidate is a seasoned leader with at least three years of management experience who has built "scaled" or one-to-many customer success programs at a fast-growing startup. You should be someone who enjoys designing playbooks from scratch and using data to drive retention across a high volume of mid-market accounts. **What makes it worth a look...** The compensation is high for a manager-level role, topping out at $225,000 on-target earnings. You get to build a core function for a product used by millions, and while you'll be in the San Francisco office three days a week, the work involves high-level strategy and technical integration with tools like Gainsight. **You might be a good fit if you...** * Have managed a team of direct reports in a SaaS environment for 3+ years. * Are comfortable building KPI systems and automated success motions from the ground up. * Prioritize data-driven decisions and have experience with Gainsight or similar CS platforms. * Prefer the pace of a builder stage where you define the processes rather than just following them.