Manager, Technical Account Management at Zendesk

You're a seasoned leader with a strong background in technical account management, specifically within SaaS companies, and at least 10 years of customer-facing technical experience. A Bachelor's in Computer Science or a related field is a must, along with 3+ years of management experience in building post-sales teams and processes. **What makes it worth a look...** This is a full-time, fully remote Manager, Technical Account Management role with Zendesk, offering an annual base salary between $132,000 and $198,000. You'll lead a team supporting enterprise customers in North America, focusing on maximizing their value from Zendesk products. **You might be a good fit if you...** * Have led complex solution deliveries in North America. * Possess experience with CRM and AI solutions. * Are comfortable with a "roll up your sleeves" mentality and can travel occasionally (~10%).