**Who this is for** This role is for an experienced and energetic leader passionate about software, mentoring, and driving customer satisfaction within a Techni
Work type: onsite
Location: Austin, Texas, United States of America
Salary: $138,000 – $208,000/yr
Type: Full-time
**Who this is for** This role is for an experienced and energetic leader passionate about software, mentoring, and driving customer satisfaction within a Technical Architecture team. If you excel at managing projects, inspiring a diverse team, and interfacing with customers, this is a great opportunity. **Key highlights** You will lead the Technical Architecture team within Zendesk's Global Managed & Professional Services organization, focusing on project delivery, utilization, and customer satisfaction. This role involves strategic planning, team development, and ensuring consistent success through repeatable processes. **You might be a good fit if you...** - Have 3+ years of management experience and 5+ years in a SaaS consulting or development environment. - Possess proven leadership skills in driving business and process transformation. - Are experienced with technical concepts like web development, APIs, and backend/mobile development. - Have excellent analytical, project management, and strong communication skills, with the ability to interface at the C-suite level.
## Job Description
As the Manager of Technical Architecture you will be responsible for leading the Technical Architecture team within your function of the Zendesk Global Managed & Professional Services organization. You will work closely with services leadership and cross-functional teams to ensure we achieve our project delivery, utilization, and customer satisfaction goals.
To be successful in this role, you’ll need to be an established and experienced leader who enjoys working on software, mentoring, managing, and closely monitoring project and performance goals. The ideal candidate will be energetic, creative, intelligent, analytical, and eager to take on responsibility and teach/develop/inspire new skills across the team - while setting standards for repeatable processes that drive success on a consistent basis. This is a customer-centric role and we are looking for an individual who feels strongly not only about leading a diverse team, but also passionate about interfacing with customers on a daily basis.
Responsibilities:
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
[Zendesk](http://www.zendesk.com/company/careers/?utm_source=other&utm_medium=organic&utm_campaign=job-description_Global_2025Q3) believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.