Manager, Training & Quality Assurance at Ro

You are an experienced operations leader with at least five years in customer experience or training and quality assurance, specifically within scaled, complex environments. You have three years of direct management experience and are comfortable overseeing both internal teams and outsourced BPO partners. **What makes it worth a look...** Ro offers this fully remote, full-time senior management role for a direct-to-patient healthcare platform. You receive comprehensive benefits including medical, dental, and vision insurance, a 401(k) match, and dedicated reimbursements for professional learning and personal wellbeing. **You might be a good fit if you...** * Have hands-on experience managing CRM platforms like Zendesk. * Can build and scale QA frameworks and training curricula from scratch. * Possess deep familiarity with LMS tools and AI-enabled support technologies. * Are skilled at analyzing performance data to identify and resolve systemic gaps.