Manager, Workforce Management & Support Insights at Replit

This role is for a seasoned operations strategist with at least five years of experience building workforce models from scratch. You should have a deep background in managing both internal headcount and external vendor partners for a technical SaaS or developer tools company. **What makes it worth a look...** The $150k to $200k salary range is strong for a specialized ops role, and the benefits include a 4% 401(k) match and a wellness stipend. You will get to influence how a high-growth AI platform scales its human and automated support as they pioneer agentic software creation. **You might be a good fit if you...** * Are comfortable writing SQL to build demand forecasts and operational dashboards. * Have managed complex staffing schedules across multiple time zones and BPO partners. * Experience administering WFM platforms like NICE, Verint, or Tymeshift. * Can model how AI automation and deflection will change agent productivity over time.