This role is ideal for a senior workforce management professional with at least 6 years of experience, specifically within a high-growth startup or tech environ
Work type: onsite
Location: Los Angeles, CA
Salary: $140,000 – $160,000/yr
Type: Full-time
This role is ideal for a senior workforce management professional with at least 6 years of experience, specifically within a high-growth startup or tech environment. You should be a data-driven problem solver who is highly proficient in SQL and Zendesk, capable of managing complex capacity planning and BPO partner scheduling for a Trust & Risk organization. The compensation is competitive ($140k–$160k) with robust benefits, including a 4% 401k match, family planning allowances, and a monthly budget to "dogfood" the platform as a buyer and seller. While the team is "remote co-located," you must live within commuting distance of their Los Angeles, New York, San Francisco, or Phoenix hubs for in-person collaboration. **You might be a good fit if you...** * Have 4+ years of dedicated Workforce Management experience (forecasting, scheduling, and scenario modeling). * Can turn raw data into actionable staffing insights using SQL. * Thrive in fast-paced, low-structure environments where you need to move quickly with minimal guidance. * Are comfortable collaborating cross-functionally to predict headcount needs for new product/policy launches.
## 🚀 Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our [values](https://www.whatnot.com/careers) and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the [fastest growing marketplaces](https://a16z.com/marketplace-100/) and were recently named the [#1 Best Startup Employer in America](http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8) by Forbes. Check out the latest Whatnot updates on our [news](https://blog.teamwhatnot.com/) and [engineering blogs](https://medium.com/whatnot-engineering) and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
## 💻 Role
We are looking for a Workforce Manager to lead capacity planning, scheduling, and reporting for our Trust & Risk organization. You have experience forecasting contact volume and determining headcount requirements and schedules accordingly. You are customer-centric and you constantly make decisions using data. You also have experience working cross-functionally with product teams to understand what staffing requirements should look like when new policies or features are launching on the platform.
## 👋 You
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our Workforce Operations Manager, you should have:
## 💛 EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.