Manager/Sr. Manager, Global Support at Zapier

You're a seasoned leader with 6-8+ years of experience managing customer support teams in SaaS or tech, particularly those who have built with AI to solve operational challenges. **What makes it worth a look...** This role at Zapier offers a compensation range of USD 108,200 - 196,200/year and is fully remote for candidates in North America. You'll lead AI transformation within Global Support and partner strategically with senior leadership. **You might be a good fit if you...** * Have experience building accountability systems, coaching teams toward independence, and developing talent intentionally. * Can demonstrate real examples of applying AI solutions to customer experience or operational problems. * Possess deep fluency in support operations, including workforce management, capacity planning, and SLA management. * Maintain customer-facing queues for at least 2 hours per week to stay connected to the customer experience.