Market Launch Operations Leader at Grubhub

**Who this is for** This role is for a detail-oriented operations leader based in the Austin/San Antonio area who is passionate about scaling physical infrastru

Work type: remote

Location: Remote - Texas Tier 2

Salary: $107,000 – $123,000/yr

Type: Full-time

Summary

**Who this is for** This role is for a detail-oriented operations leader based in the Austin/San Antonio area who is passionate about scaling physical infrastructure and streamlining the complex process of launching new culinary locations. **Key highlights** You will lead the "New Restaurant Opening" (NRO) strategy, managing end-to-end launch timelines, budgets, and cross-functional teams to ensure every new site meets Wonder’s high standards for quality and consistency. **You might be a good fit if you...** - Have proven experience managing complex, cross-functional projects within an operations or retail environment. - Excel at building and mentoring high-performing teams in fast-paced, high-growth settings. - Possess strong financial acumen regarding budget management and cost optimization. - Are skilled at developing and refining operational playbooks to improve efficiency and scalability.

Job Description

About Wonder

Everything’s on the menu at Wonder. Except compromise.  

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.About the OpportunityPlease note this is a Austin/San Antonio based role

As theNew Restaurant Opening Leadat Wonder you will be at the forefront of our expansion efforts in Austin/San Antonio, Texas ensuring each new location launches seamlessly and successfully. In this dynamic and fast-paced role, you will oversee the entire NROprocess, from strategic planning and cross-functional collaboration to execution and post-opening optimization. Your ability to lead teams, anticipate operational challenges, and uphold Wonder’s high standards will be essential in bringing our mission to life in new markets. If you thrive in a high-growth environment and have a passion for operational excellence, this is the opportunity for you! 

The Impact you will Make

Strategic Planning & Execution 

• Develop and continuously refine Wonder’s NRO strategy to align with company growth objectives and customer experience standards. 

• Partner with cross-functional teams, including operations, training, supply chain, marketing, and development, to ensure flawless execution of new store openings. 

• Own and manage NRO timelines, budgets, and key milestones to guarantee on-time, on-budget openings. 

• Identify and proactively mitigate potential risks and operational challenges before and during openings. 

• Enhance NRO playbooks and best practices to drive operational efficiency, consistency, and scalability. 

• Build, develop, and mentor a high-performing NRO team that embodies Wonder’s customer-first mindset. 

• Establish training programs for NRO managers and trainers to ensure operational excellence at every stage. 

• Partner with regional and site leadership to recruit and onboard top talent for new store openings. 

• Provide coaching and ongoing support to field operations teams to ensure long-term success post-launch. 

• Oversee supply chain and logistics planning to ensure timely delivery of equipment, ingredients, and uniforms. 

• Coordinate with site leadership to prepare for and execute seamless store set-up and launch activities. 

• Implement quality control measures to maintain consistency and adherence to Wonder’s high standards. 

• Analyze post-opening performance metrics and provide strategic recommendations for continuous improvement. 

• Develop and execute best-in-class training programs for new team members to deliver exceptional service and food quality. 

• Ensure all training initiatives align with Wonder’s brand standards and operational requirements. 

• Provide ongoing post-launch support, monitoring KPIs, and working with leadership to optimize performance. 

• Gather insights from newly opened locations to refine future training and onboarding processes. 

• Oversee pre-opening budgets and ensure financial targets are met without compromising quality. 

• Monitor NRO-related expenses and identify cost-saving opportunities. 

• Provide leadership with regular financial and operational reports on new store openings. 

• Implement corrective action plans for underperforming stores to drive guest satisfaction, improve efficiency, and increase revenue. 

• 7+ years of experience in restaurant, food service, or hospitality operations, with at least 3+ years leading new store openings or multi-unit expansions. 

• Proven ability to develop and execute large-scale operational plans in a high-growth environment. 

• Strong project management skills with the ability to oversee multiple openings simultaneously. 

• Exceptional leadership and team-building abilities, fostering a culture of excellence and innovation. 

• In-depth understanding of restaurant operations, food safety regulations, and customer service excellence. 

• Strong financial acumen with experience managing budgets and optimizing costs. 

• Excellent communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders. 

• Willingness to travel extensively (50-70%) to oversee new store openings in multiple regions.

Texas: $107,000 - $123,000 per year.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A Final Note

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