Marketplace Customer Success Manager at Upwork

This role is ideal for a senior-level account management professional with a background in digital marketplaces or high-growth SaaS environments. You should be a data-fluent strategist who enjoys consulting with clients to optimize their hiring workflows and talent spend. Experience leveraging AI tools to automate workflows and analyze account health is a significant advantage. The compensation for this senior position ranges from $80,750 to $105,000. While the listing mentions Austin and Chicago hubs, the company is famously "remote-first" and offers top-tier benefits, including unlimited PTO, a 401(k) match, and an Employee Stock Purchase Plan. You will have regular exposure to AI-driven products and the opportunity to influence the business transformation of Fortune 100 clients. **You might be a good fit if you...** * Have a proven track record of managing a large portfolio of B2B accounts and driving retention. * Can tell a compelling story with data, specifically using metrics to prove ROI to stakeholders. * Are comfortable leading Quarterly Business Reviews (QBRs) and high-level strategic conversations. * Regularly use AI tools (like ChatGPT or Claude) to accelerate your own productivity and insights.