Member Experience Specialist at Flex (flex.one)

Ideal for a mid-level professional with at least two years of experience in fintech or financial services customer support, particularly at a startup. You possess fluent English and a knack for investigative problem-solving. **What makes it worth a look...** Flex is offering a fully remote position with a compensation of USD 18,000 - 25,000 annually, requiring availability for nights and weekends to cover US business hours. This role offers significant learning opportunities in a fast-paced fintech environment. **You might be a good fit if you...** * Are fluent in written and spoken English at a professional level. * Have 2+ years of experience in fintech or financial services customer support. * Are proficient with tools like Zendesk, Salesforce, Linear, Slack, Notion, and Google Sheets. * Have prior exposure to fraud detection, KYC/AML processes, or financial compliance.