Member of Service Enablement, Global Markets at Anchorage Digital

This role is designed for a project-management-minded professional with deep experience in the mechanics of a trading business. You are likely a mid-level candi

Work type: remote

Location: United States

Type: Full-time

Summary

This role is designed for a project-management-minded professional with deep experience in the mechanics of a trading business. You are likely a mid-level candidate who understands how front-office sales and trading activities intersect with back-office functions like compliance, risk, and settlements. The ideal candidate isn't just a coordinator; they are a problem-solver who can dissect technical and regulatory requirements to build sustainable operational models for a fast-growing crypto bank. As a remote-first position within a high-growth Series D fintech, this role offers significant exposure to senior leadership and cross-functional strategy. You’ll be at the forefront of "institutionalizing" crypto, helping the company navigate complex regulatory landscapes—such as potential CFTC licensure—and launching large-scale global markets products. The culture is collaborative and mission-driven, even offering a nod to those who appreciate the historical gravity of building new financial systems. **You might be a good fit if you:** * Have experience working in or alongside trading businesses and understand the regulatory frameworks that govern them. * Can break down massive, ambiguous projects (like launching a new legal entity) into actionable workstreams across legal, finance, and engineering. * Are skilled at identifying hidden dependencies and "pushing back" on stakeholders to ensure long-term operational safety. * Enjoy documentation and process design as much as high-level strategy.

Job Description

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.

The Service Enablement team supports Anchorage in its mission to be the foundation upon which value is stored and moves safely in the new global economy so that innovation can grow without bounds. The role will support the Service Enablement lead in assisting business heads/project sponsors, and product/engineering teams in delivering on cross-functional, large-scale change initiatives such as business line launches and legal entity stand-up. Service Enablement applies flexible principles of streamlined implementation strategy to large change initiatives, analyzing and incorporating legal, compliance, risk, finance, and operational requirements into strategic initiatives across the company. The role will support the development of project plans, status reporting, process design, testing and procedure documentation, and more to support these goals.

The Member of Service Enablement, Global Markets, will specifically focus on Anchorage’s thriving global markets business - Anchorage Digital Prime. The role will support the ongoing maturation and scale of end-to-end processes that support existing trading business lines, as well as the development of processes across Anchorage’s internal teams to support the launch of new global markets products. The role will partner with teams spanning Sales, Trading, Onboarding, Client Experience and Operations, Compliance, Legal, Accounting, Market Risk, etc., analyzing and defining required staffing, process, and technical roadmaps in furtherance of continued business growth and sustainability. The role will also help support exploration into new licensure, such as CFTC swap dealer, FCM, etc.

## Technical Skills:

• Demonstrate expertise in how trading businesses operate across internal teams and control functions, as well as the regulatory frameworks in which they may operate.

• Understand product and technical requirements to determine downstream impacts of suggested technical solutions

• Build test plans, outline procedural requirements, monitor launch readiness to ensure safe and sustainable launches in line with audit, regulatory, and other requirements

• Understand project sponsor goals to determine required stakeholders and workstreams; dig into go-to-market and product, design, and engineering timelines to incorporate compliance, legal, risk, finance, and operational workstream deliverables into a program-wide project plan (capable of breaking down large projects into smaller tasks)

• Identify and manage dependencies to ensure awareness around impact; mitigate issues that arise from these dependencies with stakeholder engagement and problem solving (analyze trade-offs, recommend and justify priorities, etc.)

• Understand the long-term support model for the project/launch to ensure proper engagement with the teams that will support the model going forward (e.g., Operations, Legal, Compliance, Finance, etc.); work with these teams to ensure well-controlled models are designed at launch, and define required ongoing enhancements to support continued growth/scale over time

• Do not hoard information or become single point of failure; ensure proper knowledge-sharing and cross-functional understanding to ensure the goal of one area does not put another at risk

• Listen to project team members to identify and quickly remediate emerging risks; ability to push back and challenge others while understanding underlying needs, motivations, emotions, or concerns

• Effectively communicate project status, roadblocks, impacts and required decision-making to stakeholders; adjust communication to ensure maximum impact and effectiveness based on audience

• Experience working in or alongside trading businesses, with an understanding of related operational and financial models and regulatory requirements.

• Great organizational skills, written and verbal communication skills, and ability to tailor messaging to audiences, as appropriate

• A curious mind that seeks to understand underlying business goals and technical solutions, and can use this understanding to analyze broader touchpoints and required impact analyses across divisions

• Collaborative and understanding work style, to ensure proper engagement with teams of different backgrounds and priorities

• Demonstrated problem solving skills and agility, to identify emerging risks quickly, brainstorm solutions, and pivot when goals change

• Discipline around documentation and development of sustainable models

• You have direct experience in project and/or product management or consulting

• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

The Member of Service Enablement, Global Markets, will specifically focus on Anchorage’s thriving global markets business - Anchorage Digital Prime. The role will support the ongoing maturation and scale of end-to-end processes that support existing trading business lines, as well as the development of processes across Anchorage’s internal teams to support the launch of new global markets products. The role will partner with teams spanning Sales, Trading, Onboarding, Client Experience and Operations, Compliance, Legal, Accounting, Market Risk, etc., analyzing and defining required staffing, process, and technical roadmaps in furtherance of continued business growth and sustainability. The role will also help support exploration into new licensure, such as CFTC swap dealer, FCM, etc.

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