You are a professional with at least one year of experience in customer support or healthcare who knows how to navigate escalations. While a degree is not manda
Work type: remote
Location: Georgia, United States
Salary: $22/hr
Type: Full-time
You are a professional with at least one year of experience in customer support or healthcare who knows how to navigate escalations. While a degree is not mandatory, you need a background in fast-paced environments where resolving complex member or provider issues is the primary focus. **What makes it worth a look...** Oscar Health offers this fully remote role to residents of Arizona, Florida, Georgia, or Texas with a set pay rate of $22 per hour. You also gain 15 days of vacation time per year and full employee benefits. **You might be a good fit if you...** * Have over one year of experience specifically handling customer service escalations. * Can manage a professional dashboard to resolve cases within strict time limits. * Possess a high school diploma or GED as your minimum educational attainment. * Are comfortable working in a role that requires direct outreach via calls or email.
Hi, we're Oscar. We're hiring a Care Specialist to join our Member & Provider Escalations team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
### About the role
You will solve complex issues or concerns impacting our providers and the members they serve. You will be a subject matter expert for Member and Provider Services. You will be a liaison between production teams and optimization/strategy teams. You will assist with internal questions and training support and communicate with our Members and Providers. You will contribute to the tracking and reporting of network issues and are a key contributor to our knowledge management system. You will ensure workflows are complete and up to date while also managing a queue of assigned cases.
You will report into Member Escalations Operations Manager.
Work Location:This is a remote role.You must reside in Arizona, Florida, Georgia, or Texas.Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. #LI-Remote
Pay Transparency:
The set rate for this role is $22.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
### Responsibilities
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.