Ideal for a customer support professional with at least one year of experience handling escalations in healthcare or a fast-paced technical environment. You sho
Work type: remote
Location: Texas, United States
Salary: $22/hr
Type: Full-time
Ideal for a customer support professional with at least one year of experience handling escalations in healthcare or a fast-paced technical environment. You should feel comfortable managing complex provider issues and contributing to knowledge management systems to improve operational workflows. **What makes it worth a look...** Oscar Health offers a fully remote position for residents of Arizona, Florida, Georgia, or Texas with a fixed pay rate of $22 per hour. The role includes employee benefits and a vacation accrual of 15 days per year. **You might be a good fit if you...** * Have at least one year of professional experience in escalations. * Hold a minimum of six months in direct member or customer service. * Can manage multiple case queues through digital dashboards. * Possess industry experience with healthcare claims.
Hi, we're Oscar. We're hiring a Care Specialist to join our Member & Provider Escalations team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
### About the role
You will solve complex issues or concerns impacting our providers and the members they serve. You will be a subject matter expert for Member and Provider Services. You will be a liaison between production teams and optimization/strategy teams. You will assist with internal questions and training support and communicate with our Members and Providers. You will contribute to the tracking and reporting of network issues and are a key contributor to our knowledge management system. You will ensure workflows are complete and up to date while also managing a queue of assigned cases.
You will report into Member Escalations Operations Manager.
Work Location:This is a remote role.You must reside in Arizona, Florida, Georgia, or Texas.Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. #LI-Remote
Pay Transparency:
The set rate for this role is $22.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
### Responsibilities
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.