Mgr Customer Engagement at CDW

This role is designed for a seasoned professional with at least five years of industry experience and a background in managing customer success or engagement teams specifically within the cloud space. You should have a solid grasp of AWS infrastructure and experience overseeing high-stakes customer escalations and team capacity. **What makes it worth a look...** The biggest draw here is the 100% remote flexibility for a major global IT brand. It is a management-level position that lets you shape team processes and recruiting while staying hands-on with AWS service strategies and high-level account health. **You might be a good fit if you...** * Have supervised service teams and managed resource capacity before. * Know the ins and outs of AWS infrastructure and common cloud environments. * Feel comfortable holding an Associate-level AWS certification or have the knowledge to earn one. * Are data-driven enough to use KPIs and scorecards to track team performance and ticket resolution.