This role is designed for a seasoned "business athlete" with at least 8 years of high-level sales experience, specifically within the CCaaS or SaaS sectors. You
Work type: remote
Location: United States (Remote)
Type: Full-time
This role is designed for a seasoned "business athlete" with at least 8 years of high-level sales experience, specifically within the CCaaS or SaaS sectors. You are the ideal candidate if you excel at a "land and expand" strategy—balancing the nurturing of existing accounts with the aggressive hunting of new revenue streams within those organizations. Experience selling to the C-suite for accounts with 100 to 3,000 agents is critical. A standout feature of this position is the "hunting license" for a pre-defined list of existing customers, allowing you to bypass cold outreach in favor of strategic account growth. The role is fully remote within the U.S. and focuses heavily on cutting-edge AI offerings, placing you at the forefront of contact center innovation. You will have high visibility through quarterly business plan presentations and full ownership of the sales cycle from lead to close. **You might be a good fit if you...** * Have a proven track record of exceeding quotas in the CCaaS or SaaS space. * Are comfortable selling complex AI and cloud software solutions to executive leadership. * Can work independently in a fast-paced environment while collaborating with internal support teams. * Are skilled at using Salesforce (SFDC) for meticulous opportunity forecasting and account management.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.
A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.
We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.
Key Responsibilities:Customer Relationship Management: