Mid-Market Customer Success Manager at five9

This role is ideal for an experienced Customer Success professional with at least 5 years of experience in the SaaS or contact center (CCaaS) space. While listed as "Senior-level," the focus is on managing "Mid-Market" accounts—specifically smaller, less complex customers—making it a great fit for someone who excels at high-touch relationship management and strategic account health without the extreme complexity of enterprise-scale deployments. The role offers significant geographic flexibility, being fully remote for those living over 50 miles from San Ramon. The compensation package is highly competitive, featuring a wide salary range (up to $157k) plus a performance bonus, stock options, and 100% employer-paid healthcare premiums for employees. You’ll also benefit from a "team-first" culture that prioritizes mental health support and generous parental leave. **You might be a good fit if you:** * Have a background in contact center technology or the SaaS industry. * Enjoy being a "trusted advisor" who balances technical problem-solving with strategic business reviews. * Are comfortable with up to 25% travel to meet with your portfolio of clients. * Can manage multiple projects simultaneously using CRM and Success Management software.