Mid Market Customer Success Manager at Harvey

The ideal candidate is an experienced legal professional or SaaS veteran who has managed high-volume client loads. You should have a background in the legal industry or professional services and feel comfortable moving between high-level strategy and technical product enablement for mid-market accounts. **What makes it worth a look...** You get to play a founding role in building out a scalable customer success engine for one of the most well-funded startups in the generative AI space. The $145k OTE is solid for a mid-market role, and the chance to design playbooks from scratch offers significant career leverage as the company scales. **You might be a good fit if you...** * Have experience working inside a law firm or selling business software to legal teams. * Can manage a high-touch roster of 40+ clients without losing track of health metrics. * Want to build 1:many automated systems using tools like Salesforce and Catalyst. * Feel confident explaining LLM adoption and agentic AI workflows to end users.