Mid Market Customer Success Manager, EMEA at Harvey

This role is designed for a strategic account manager with three to four years of experience in the SaaS space who is comfortable owning the entire post-sale lifecycle. You should have a proven track record of managing high-volume project loads and leading in-person executive meetings to drive renewals and expansion revenue. **What makes it worth a look...** The draw here is the chance to join a heavily backed AI startup at a massive inflection point during their EMEA expansion. You will be working at the intersection of frontier agentic AI and legal tech, offering significant potential for professional growth as they define a new category of professional services. **You might be a good fit if you...** * Have experience managing a book of business with specific revenue and renewal targets. * Feel comfortable navigating complex hierarchies within law firms or large enterprises to find champions. * Can translate technical AI capabilities into specific, high-value workflows for legal professionals. * Are willing to travel occasionally to meet clients in person and work from a London-based hybrid office.