Mortgage Operations Specialist at Zillow

This role is ideal for a mid-to-senior level Sales Ops or RevOps professional who enjoys the "builder" phase of operations. You should have at least 5 years of experience managing CRMs and data frameworks, particularly within a marketplace or financial services environment. The team is looking for a systems thinker who doesn't just manage existing processes but actively redesigns them using automation and AI to eliminate manual friction. The position offers excellent geographic flexibility as a fully remote role with a high-end salary ceiling of $145k (depending on location) plus equity. While under the "Mortgage" umbrella, this is deeply technical and analytical; you’ll be working with sophisticated tools like Databricks and Tableau to influence sales performance across a massive national platform. **You might be a good fit if you...** * Have mastered Salesforce (CRM) configurations and workflow automation to drive sales rigor. * Can translate complex funnel metrics into clean, actionable dashboards for executive leadership. * Proactively look for ways to integrate AI or advanced automation into daily business workflows. * Experience shifting between high-level strategy and technical "under-the-hood" systems maintenance.