Network Operations Center Manager at Protective

This role is ideal for a seasoned IT operations leader with street cred in both modern "open systems" and traditional mainframe environments. You should have at least 10 years of IT experience, with a significant portion dedicated to managing 24/7 operations and high-stakes incident response. If you enjoy the challenge of bridging the gap between hardware asset management and high-level service availability strategy, this senior leadership position is a strong match. Based in Birmingham, AL, on a hybrid schedule, this position offers a competitive salary range of $99k–$151k. You will have significant influence over the "future vision" of the NOC, including tool selection and automation strategy. It’s a high-impact role where you’ll act as a critical escalation point for outages while mentoring a round-the-clock team of analysts. **You might be a good fit if you:** * Have 5+ years of experience managing complex IT portfolios, including data center logistics and capacity forecasting. * Are comfortable acting as the 24/7 on-call escalation manager for business-critical outages. * Possess deep knowledge of ITSM processes and service mapping to improve mean-time-to-resolution (MTTR). * Can navigate both physical data center upkeep and sophisticated monitoring/alerting software.