NOC Tech I at five9

This role is ideal for a junior-to-mid-level technical professional with at least one year of experience in software support or infrastructure monitoring. The perfect candidate has a foundational grasp of cloud environments (AWS, Azure, or GCP) and specialized knowledge in either VoIP/telephony, networking (TCP/IP, BGP, MPLS), or Linux/Windows system administration. Working at Five9 offers a robust benefits package tailored for the Philippine market, including a 15% night shift differential, HMO with free dependents, and a retirement plan. While currently a hybrid setup, the company provides internet and meal allowances for remote days. You’ll be part of a mission-critical team ensuring the stability of global cloud contact center services through proactive monitoring and incident response. **You might be a good fit if you...** * Have hands-on experience troubleshooting VoIP protocols like SIP and RTP or managing network infrastructure. * Are comfortable working in a 24/7 environment, including night shifts and weekend rotations. * Can act quickly under pressure to categorize and escalate technical outages. * Possess a solid understanding of cloud-based connectivity and system performance monitoring.