You're a mid-level professional with over two years of experience in customer onboarding, implementation, or customer success, ideally within SaaS or digital to
Work type: remote
Location: United States (Remote)
Type: Full-time
You're a mid-level professional with over two years of experience in customer onboarding, implementation, or customer success, ideally within SaaS or digital tools, and you're comfortable managing client-facing products. **What makes it worth a look...** Steer, a fully remote company in the United States, is hiring an Onboarding Specialist. They offer a comprehensive benefits package including 100% employer-paid medical insurance, an equity package, and flexible PTO. **You might be a good fit if you...** * Have managed a client-facing product or tool on behalf of customers. * Possess experience with a CRM like Hubspot or Salesforce. * Are comfortable onboarding and training on multiple products or modules. * Understand key performance indicators like Time to Live and Time to Onboarding Complete.
Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.
## About The Role
As an Onboarding Success Specialist, you’ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client’s experience is aligned with their business needs and delivers value from day one. You’ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.
You Will:
Must-Have:
1. Initial Screen - 20min
2. Wonderlic Assessment - 35min
3. Hiring Manager Interview - 30min
4. Cross Functional Interview - 45min
Career Journey Interview - 60min
5. Reference Checks
We Offer
Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.