IT Service System Engineer at CDW

This role is designed for a desktop support professional with a strong grasp of ITIL frameworks and experience working in financial services or with offshore providers. You should be comfortable managing hardware and incident escalations in a fast-paced environment that requires a high degree of organizational skill. **What makes it worth a look...** While the role is listed as fully remote in some databases, it is actually a strictly onsite position in Slough, making it a stable choice for someone who prefers a consistent physical workspace and face-to-face interaction. The association with a Fortune 500 company offers significant brand recognition for your resume and exposure to large-scale enterprise service delivery. **You might be a good fit if you...** * Have a current ITIL v3 or v4 Foundation certification. * Hold a full driving license and are willing to travel between sites if needed. * Feel confident handling the transition of projects into live business-as-usual support. * Have experience maintaining service level agreements within a 1st line or service desk discipline.