Operations Analyst at CDW

This role is ideal for an early-to-mid-career IT professional comfortable working in a technical support and monitoring environment. While listed as "Mid-level," the requirements are accessible, seeking someone with an Associate degree or roughly two years of IT experience. A background in Managed Services (MSP) or familiarity with IBM System z mainframe systems will give you a significant advantage. This is a fully remote position offering a transparent hourly pay range and a robust benefits package. It is a highly structured role with 60% of your time dedicated to service delivery and 20% to data analysis. Because this team supports 24/7 managed services, it offers a great opportunity for those who prefer non-traditional shifts or are looking for a stable, schedule-driven environment. **You might be a good fit if you:** * Have experience using monitoring tools like ScienceLogic or ticketing systems like ServiceNow. * Are comfortable working a flexible schedule that may include weekends, holidays, or overtime. * Enjoy "detective work"—analyzing system alerts and trends to prevent future service issues. * Can balance technical tasks with high-touch customer service for external clients.