Operations Center Analyst at Availity

**Who this is for** This position is for a detail-oriented analyst who enjoys troubleshooting complex technical issues and improving operational workflows withi

Work type: remote

Location: Remote - United States

Salary: $250/hr

Type: Full-time

Summary

**Who this is for** This position is for a detail-oriented analyst who enjoys troubleshooting complex technical issues and improving operational workflows within a healthcare technology setting. **Key highlights** As part of the Service Continuity Group, you will act as a bridge between technical teams, identifying system anomalies, managing client configuration tasks, and driving process maturity. **You might be a good fit if you...** - Have at least 2 years of experience in a technical support or healthcare environment. - Are comfortable working with SQL, scripting languages (Python/PowerShell), and EDI/X12 transaction formats. - Possess strong problem-solving skills and the ability to triage complex system issues independently. - Have a desire to learn about cloud infrastructure and enterprise-wide product operations.

Job Description

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As a member of the Service Continuity Group, the Operations Center (OC) Analyst will collaborate with other OC team members as well as teams across the enterprise to support the identification, classification, and remediation of client and system issues and anomalies that arise through daily Availity operations. This associate will coordinate, and triage reported issues, investigate solutions, assign ownership, track progress, generate reporting metrics, as well as identify process improvements and efficiency gains to streamline the overall engagement process. The OC Analyst will work independently on specific project initiatives as well as collaboratively with other analysts to meet consistent service levels across the delivery process. Additionally, the Analyst will work through configuration tasks to enable client use cases, and will resolve processing failures as they arise.

Sponsorship, in any form, is not available for this position. 

Why you want to work on this team:

• This high-performance team is highly collaborative and constantly engages with each other both on team and individual efforts to ensure project execution.

• This group interacts with so many teams across the company that they can learn about different areas of Availity and our products – talk about a great learning opportunity for future advancement within the organization!

• A minimum of 2-years related experience in a technology (information exchange) and/or health care environment either vendor or hospital experience

• A Bachelor’s degree or equivalent work experience

• Experience working in a HIPAA regulated environment is preferred

• Experience with IT support and application troubleshooting skills

• Familiarity with EDI/X12 transactions

• Familiarity with relational databases and a query language (SQL)

• Familiarity with File Transfer Protocol

• Exposure to scripting languages such as PowerShell, Python or JavaScript

• Ability to adapt and respond quickly to changing priorities, can respond by taking needed action without direct instructions

• Strong problem-solving and research skills

• Ability and desire to take ownership of a process workflow and guide it into maturity

• Patience and determination for working complex problems through adversity to completion

• Superior organizational skills

• AWS/Cloud application experience

• AWS Certified Cloud Practitioner

• ITIL Certification

• Experience with systems like Jira, Splunk, Excel, Power BI

• You are familiar with Availity technology and products

• Establishing and gaining stakeholder alignment to a vision of what needs to be accomplished

• Working with OC Technicians, Analysts, Engineers, and Management to identify problems

• Working with teams across the Enterprise including Account Management, Implementation, Infrastructure, and Operations

• Completing complex configuration tasks to enable new customer success

• Coordinating and attending meetings for status reporting and process improvement

• Assisting and/or filling in for team members on daily and/or project work to ensure delivery

• Utilizing documentation relating to our troubleshooting procedure knowledgebase, response playbooks, contact grids, etc.

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter resume review

• Manager resume review

• Recruiter Phone Screen

• Manager video interview

• Panel video interview

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