Operations & Customer Support Associate, Pharmacy at Midi

This role is ideal for an early-career professional (1-3 years of experience) with a background in healthcare or e-commerce operations. You should be someone who enjoys high-touch customer service but also has an "operations brain"—the ability to track fulfillment data, navigate technical platforms like Athena and Zendesk, and identify where processes can be improved. The position offers a strong entry-level salary ($60k–$70k) for a fully remote role. It is a high-impact "bridge" position where you’ll coordinate directly between patients, medical teams, and pharmacy partners. With its focus on the "midlife women’s health" niche, this is an excellent opportunity to join a purpose-driven startup and gain experience in health-tech operations and e-commerce fulfillment. **You might be a good fit if you:** * Have experience navigating an EHR (Athena) or customer support software like Zendesk. * Get satisfaction from "closing the loop" on complex shipping or prescription issues. * Are comfortable working in a fast-paced, remote environment with cross-functional teams. * Have a genuine interest in improving the patient experience within the pharmacy space.