**Who this is for** This role is for an experienced senior-level operations leader with a background in high-volume, direct-to-consumer fulfillment. You will ma
Work type: onsite
Location: DFW2 - Dallas, TX
Type: Full-time
**Who this is for** This role is for an experienced senior-level operations leader with a background in high-volume, direct-to-consumer fulfillment. You will manage a team of leaders, oversee complex inventory workflows, and drive the overall productivity of a fulfillment center. **Key highlights** You will have ownership over operational success, managing key KPIs such as SLA attainment, warehouse accuracy, and personnel productivity. This role involves full P&L responsibility and close cross-functional collaboration to ensure seamless execution for client launches and daily operations. **You might be a good fit if you...** - Have 5+ years of management experience in a high-volume fulfillment environment. - Excel at leading, coaching, and developing teams of Area Managers and warehouse associates. - Are comfortable managing operational budgets, payroll, and complex performance metrics. - Can demonstrate deep experience with Order Management Systems and material handling processes.
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About the Operations Manager:
Stord is looking for an Operations Manager with strong communication skills and experience as a leader of leaders. This person must be able to lead others through effective decision making and demonstrate a sense of responsibility in leading a team that supports the execution of all processes and procedures related to inventory accuracy, including performing warehouse bin accuracy and maintaining inventory shrink. They possess a strong ability to utilize Order Management System and various types of material handling equipment.
Our Ops Manager will lead the execution of all processes and procedures related to inventory accuracy, perform warehouse bin accuracy, maintain inventory shrink, and utilizes our Order Management System and various types of material handling equipment.
Must be flexible with the ability to work overtime as needed including evenings and weekends.
What You'll Do: