Operations Program Manager, Managed Operations at Stripe

You are a project strategy professional with a bachelor's degree in business, finance, or a related field and at least two years of experience managing complex

Work type: onsite

Location: New York, NY

Salary: $140,400 – $210,600/yr

Type: Full-time

Summary

You are a project strategy professional with a bachelor's degree in business, finance, or a related field and at least two years of experience managing complex operational projects in high-tech environments. You are comfortable navigating distributed teams and solving sensitive, high-intensity problems under pressure. **What makes it worth a look...** Stripe offers a salary between $140,400 and $210,600 per year for this 40-hour work week role based in New York. This position allows 50% telecommuting and includes standard equity and benefits packages. **You might be a good fit if you...** * Have two years of direct experience executing operational projects with cross-functional stakeholders. * Possess a background in developing Standard Operating Procedures for new business lines. * Have worked directly with partner banks or card networks to satisfy compliance requirements. * Excel at managing project timelines, resource allocation, and performance metrics.

Job Description

## Who we are

### About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

## What you’ll do

Responsibilities

• Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience.

• Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with Stripe's goals.

• Ensure the operations team continuously delivers high quality customer outcomes, through quality monitoring, training, metric observability and process improvement.

• Partner directly with customers to develop Standard Operating Procedures for supporting new Stripe lines of business.

• Lead operational reviews with customers to communicate operational performance and uncover customer concerns.

• Identify critical operational requirements from partner banks and card networks and ensure we can fulfil them.

### Minimum requirements

Bachelor’s degree or foreign equivalent in Business, Management Science, Computing, Finance or a related field, plus 2 years of experience in product or project strategy in a high-tech growth environment .

Position also requires the following:

• 2 years of experience in executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders.

• 2 years of experience in working in a fast-paced work environment crafting rapid and strategic fixes to high intensity, sensitive problems.

• 2 years of experience in crafting written and verbal communications designed to solve user problems.

This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week.

50% telecommuting permitted.

Travel Requirement: 5% for meetings and onsites.

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY08 #LI-DNI

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