Order Entry Representative at Fortune Brands
Ideal for a mid-level professional with a Bachelor's degree in Business Administration or a related field, possessing 1-2 years of experience in order entry. Yo
Work type: onsite
Location: NOGALES, SONORA
Type: Full-time
Summary
Ideal for a mid-level professional with a Bachelor's degree in Business Administration or a related field, possessing 1-2 years of experience in order entry. You should be proficient in English and comfortable working on-site in Nogales, Sonora.
**What makes it worth a look...**
This full-time role at Fortune Brands involves processing customer orders, ensuring accuracy, and managing shipping dates. You'll be working in a key operational capacity within the company.
**You might be a good fit if you...**
* Are proficient in the Oracle system.
* Have strong skills with Microsoft Office suite.
* Can effectively communicate with customers to resolve order discrepancies.
* Possess good organizational skills to maintain open orders and documentation.
Job Description
## Job Description
- Receive customer orders sent via email.
- Interpret customer and sales representative order requirements and enter the information into the Oracle system.
- Ensure that orders entered onto the Oracle system are assigned the correct shipping date.
- Detect and correct inconsistencies or errors before releasing the order for processing.
- Maintain open orders according to established procedures and work instructions (e.g., CB, MK orders).
- Communicate with customers to clarify and correct information provided in orders using predefined templates (Order Entry Callbacks).
- Include promotional programs and offers (BID, PROMOS) provided to customers during order entry in the system.
- Follow the procedures of our quality system in the daily performance of duties.
- Ensure that the documentation used daily is in perfect condition and up to date.
- Perform daily reviews of open orders, follow up on internal ones, and be specific in order notes (reason why the order is open – “Unbooked report”).
- Confirm orders with customers, resolve price discrepancies or questions, and respond to inquiries related to order status.
- Follow up on orders requiring changes or cancellations.
- Correct errors detected in already registered orders (post-booking and PPMs), collaborating with involved areas to ensure modifications comply with established processes.
- Register new addresses for already established accounts.
- Conduct internal audits of customer orders.
- Record performance indicators in individual metrics, focusing on productivity and quality (standard, CFs, and PPMs).
- Attend informational and training meetings related to new products, processes, etc.
- Support the follow-up and investigation of complaint orders (CFs) as required by corporate or Nogales customer service.
- Participate in audits established by the quality management system.
- Promote improvement activities and projects applicable to the area.
## Qualifications
Education:- Bachelor's degree in Business Administration or a related field
Experience:- 1 to 2 years of experience. Internally, 2 years within the company
Languages:
Other Competencies:- Proficiency in Oracle system
- Proficiency in Microsoft Office suite
- Strong communication skills
- Good organizational skills
## Additional Information
Toda su información se mantendrá confidencial de acuerdo con las pautas de EEO.
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