Ideal for a candidate with at least two years of healthcare experience and one year in telephonic patient outreach, customer service, or sales. **What makes it
Work type: remote
Location: Remote, United States
Type: Full-time
Ideal for a candidate with at least two years of healthcare experience and one year in telephonic patient outreach, customer service, or sales. **What makes it worth a look...** Aledade is hiring a fully remote Outreach Specialist to call patients about scheduling Advanced Care Planning appointments. **You might be a good fit if you...** * Have a High School Diploma. * Possess excellent communication skills and experience engaging with an older demographic compassionately. * Can maintain HIPAA compliance and meet key performance metrics. * Have access to reliable high-speed internet (20 Mbps download/upload, 50 ms jitter).
The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments.
## Primary Duties:
1. Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.
2. Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
3. Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.
4. Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards.
5. Other duties as assigned
## Minimum Qualifications